How to File an Exchange Complaint Effectively
Learn how to file an exchange complaint with a clear evidence record, preservation request, escalation path, and realistic next steps after lost funds.
A useful exchange complaint names the account, the transaction hashes, the amounts, and the dates the funds moved. Ask, in writing, for the account and deposit records to be preserved.
Set out the escalation path you want: the ticket number, the team that should review it, and the action you are requesting. A complaint does not require the exchange to refund you.